1. TERMS AND CONDITIONS
BonzaiGold is owned and regulated by Bonzai LLC (Company). When visiting or using website you automatically accept our Terms and Conditions. Company have right to change Terms and Conditions at any time without notice. It is customer responsibility to be aware of Terms and review it regularly.
2. GOODS DELIVERY
After company receives payment from customer we establish fastest possible delivery to buyer using communication through live chat. All goods we sell are virtual goods and all sales are final. Company does not have returning policy regarding all sales are final.
3. REFUND POLICY
After purchase is complete and Company has received payment we establish delivery with buyer in shortest possible time. If delivery could not be established or customer wants full refund, we issue refund before goods delivery. Please note that refunds can take up to 1 week to complete. Refund are issued from Company side within 72 hours and it can take up to 4 working days to complete. This time period depends on payment method.
4. GOODS SOLD ON BonzaiGold
BonzaiGold sells ONLY virtual goods. No physical goods are sold or delivered. Goods delivery is established inside game without any physical delivery.
5. PERSONAL DATA
6. IP CHANGING SOFTWARE USAGE
We do not allow to use any IP changing software. Purchases made using such software will be declined. Your real IP address is important to prevent any fraudulent activity and keep customers funds safe.
7. ADDITIONAL INFORMATION
You might be requested additional personal information to verify your identity and prove ownership of payment account or card used to purchase goods. This information are needed to prevent any fraudulent activity and keep your funds safe.
8. CHARACTER TERMINATION
By buying goods on BonzaiGold you take all risks regarding your in game account/character. We do not take any responsability if customer account receives penalty for using our services. However this is not likely that will occur.
9. ZEN PURCHASES (NOT ACTIVE YET)
Using ZEN payment gateway on BonzaiGold we will not ask any additional verification.
10. PURCHASED GOODS DELIVERY TIME
Goods must be delivered within 24 hours after received payment. This is Company obligation for customers. If delivery could not be established within this time frame for any of sides fault, customer will receive full refund. Customer and Company can set longer delivery time frame with both parties agreement. Please note that 99% of purchases are completed instantly.
11. CHARACTER NAME
Goods are delivered only to character which name is provided in checkout process. (Runescape in game name, not account name which can be different from in game name).
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of the Company or its content suppliers and is protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.
Additional Terms and Conditions
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by live chat.
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.