1. TERMS AND CONDITIONS

BonzaiGold is owned and regulated by Bonzai LLC (Company). When visiting or using website you automatically accept our Terms and Conditions. Company have right to change Terms and Conditions at any time without notice. It is customer responsibility to be aware of Terms and review it regularly.

2. GOODS DELIVERY

After company receives payment from customer we establish fastest possible delivery to buyer using communication through live chat. All goods we sell are virtual goods and all sales are final. Company does not have returning policy regarding all sales are final.

3. REFUND POLICY

After purchase is complete and Company has received payment we establish delivery with buyer in shortest possible time. If delivery could not be established or customer wants full refund, we issue refund before goods delivery. Please note that refunds can take up to 1 week to complete. Refund are issued from Company side within 72 hours and it can take up to 4 working days to complete. This time period depends on payment method.

4. GOODS SOLD ON BonzaiGold

BonzaiGold sells ONLY virtual goods. No physical goods are sold or delivered. Goods delivery is established inside game without any physical delivery.

5. PERSONAL DATA

Your personal data will be used to prevent fraudulent activity only. We keep ourselves right to disclose your provided information to third parties in case of fraudulent activity or it’s attempt. In any other circumstances your personal data will not be disclosed. How we manage private data please check our Privacy Policy.

6. IP CHANGING SOFTWARE USAGE

We do not allow to use any IP changing software. Purchases made using such software will be declined. Your real IP address is important to prevent any fraudulent activity and keep customers funds safe.

7. ADDITIONAL INFORMATION

You might be requested additional personal information to verify your identity and prove ownership of payment account or card used to purchase goods. This information are needed to prevent any fraudulent activity and keep your funds safe.

8. CHARACTER TERMINATION

By buying goods on BonzaiGold you take all risks regarding your in game account/character. We do not take any responsability if customer account receives penalty for using our services. However this is not likely that will occur.

9. ZEN PURCHASES (NOT ACTIVE YET)

Using ZEN payment gateway on BonzaiGold we will not ask any additional verification.

10. PURCHASED GOODS DELIVERY TIME

Goods must be delivered within 24 hours after received payment. This is Company obligation for customers. If delivery could not be established within this time frame for any of sides fault, customer will receive full refund. Customer and Company can set longer delivery time frame with both parties agreement. Please note that 99% of purchases are completed instantly.

11. CHARACTER NAME

Goods are delivered only to character which name is provided in checkout process. (Runescape in game name, not account name which can be different from in game name).

12. COPYRIGHT

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of the Company or its content suppliers and is protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.

Additional Terms and Conditions

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by live chat.

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.

Satisfied

As always, the customer service is quick, easy and efficient.

-Fannar Hansen

It was quite literally done in 5 min…

It was quite literally done in 5 min and Lucas my man was a big help and good to communicate with.

-Kyle Voice

fast and efficient

Bonzai was very fast and efficient

-Jake

Bonzai hooked me up!

Bonzai hooked me up!! I placed my order, started the chat and not even 5 minutes later I had my order! 100% recommend.

-Dan

great experience

just bought gold, spoke to Raphael and he was very helpful, would buy again

-Anthony Plescia

very good!

just bought gold, spoke to Raphael and he was very helpful, would buy again

-Jedd South